WARRANTY
1. Warranty Coverage
At AHHA JEWELRY, we stand behind the craftsmanship of our handmade costume jewelry. We offer a 180-day limited warranty from the original purchase date, covering manufacturing and craftsmanship defects under normal, non-commercial use.
Covered issues may include:
- Broken clasps or ear wires due to faulty construction
- Loose stones or beads caused by improper setting or wiring
- Premature breakage of chains, links, or stringing due to workmanship flaws
Because each item is handmade, slight variations are expected and not considered defects.
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2. What Is Not Covered
Due to the delicate nature of our handmade costume jewelry, the following are not covered under this warranty:
- Natural wear and tear (e.g., scratching, fading after over time and after 6 months of use, chipped stones )
- Damage from harsh chemicals such as hand sanitizers or household cleaners
- Improper use, rough handling, or accidental breakage
- Lost items
- Alterations or repairs by anyone other than AHHA JEWELRY
- Damage from storing items improperly (e.g., tangling, crushing)
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3. Starting a Warranty Claim
To file a claim, please email info@ahhajewelry.com with:
- A description of the issue
- A clear photo of the item and the defect
- Proof of purchase (receipt, order number, or gift receipt)
Claims must be submitted within 180 days of purchase.
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4. What We Offer
If your claim is approved, we may:
- Repair the item free of charge
- Replace it with a similar handmade piece (if available)
- Provide store credit if repair or replacement is not possible
Please note: Due to the handmade nature of our pieces, exact duplicates may not be available.
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5. Shipping Responsibility
Customers are responsible for the cost of shipping the item to us. If your claim is approved, we will cover the cost of return shipping back to you.
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6. Limitations
This warranty is valid only for the original purchaser and does not cover resale items. The warranty does not imply or promise refunds beyond the purchase price of the item. Normal aging of materials is a natural part of wearing handmade costume jewelry.
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For any questions or to start a warranty request, please contact us at info@ahhajewelry.com Thank you for supporting handmade craftsmanship.